Custom Pet Art Questions

If you're not happy with your art, we'll revise this free of charge until you are 100% satisfied. We only print it when you love it!

However if for any reason you are still not happy with the outcome, a full refund is available always!

Do you use any apps or filters for the art?

No, we do not use any apps to speed up the process of our work, which, in return, sacrifices the quality of the finished product. At Pets & Palettes we hand-draw each pet with love, care, and attention, capturing your pet's personality in a style you have always loved.

 

Do we do just cats & dogs?

No! We can design portraits of any pet, so feel free to upload an image of your pet, and allow our designers to create a beauty that matches your pets personality.

Can I print more than 1 pet?

100%! You can choose up to 3 people/pets on our products. If you would like more than 3 pets/people drawn, contact us at support@petsandpalettes.com for a quote.

How do we produce our artwork?

Every pet is unique and our designers come up with unique scenarios and costumes for every pet. We do not use a one size its all approach, we understand pets and they deserve a bespoke unique approach when it comes to portraits. 

Can I change my order?

Before any order goes to printing we make sure you as the customer is 100% satisfied with the final design, so until you give the sign off you can change your order as much as you like. Once an order is confirmed for printing we would not be able to cancel that order.

What type of photos work best for the custom prints? 

Clear, high-resolution photos with good lighting are ideal for creating the best custom prints. We recommend selecting a photo that showcases your pet's face or features prominently for the most detailed and captivating results. Need help with this, just contact our live chat team through the icon below and we can help out!

Can I request specific customizations for the artwork? 

Definitely!

We offer customizations such as placing your pet in a particular scenario which you feel your pet's character shines through that might not be available in store. All custom scenarios will need to go through our live chat team who can assist in getting this request through within a few minutes.

We use high-quality materials to ensure a stunning and long-lasting result. 

• Soft rubber dots on bottom back corners for support
• Frame made with radial pine sourced from renewable forests
• Cotton and polyester canvas composite with a special proprietary coating

 

Shipping, Return & Payments

Where do we ship from?

Currently we ship out our productions from a few warehouses, including the US, Spain and the UK. 

Do you ship internationally?

Yes, we ship our custom prints internationally. We currently ship across the US, UK and all European Countries.

Q: What is your return policy? A: We take pride in our products and strive for customer satisfaction. If your custom print arrives damaged or if there are any issues with the quality, please reach out to our customer support team within 7 days of receiving your order. We will be happy to assist you with a replacement or refund.

What are you Free Shipping times?

USA	3-5  days
UK	3-5 days
Mainland E.U countries	3-5  days
Ireland	5-15 days

 

Which payment methods do we accept?

We accept all major credit and debit cards including, Visa, Mastercard,  Visa Debit, American Express, Apple Pay, Google Pay as well as Paypal. 

Do we offer refunds?

 We're 100% dedicated to ensuring you love your artwork! That is why we offer unlimited revisions, and we will work with you to get your artwork to be 100% . If for any reason the artwork is not satisfactory, we can offer a full refund prior to your confirmation of an approved piece of art. This means that at any time in the process we are creating your art, and you have asked for revisions, and still not happy, we can cancel your order.

We will not be able cancel or offer a refund on your order once you confirm the artwork and we send over the approved design.