CUSTOM PORTRAIT RETURNS

Due to the customized nature of the products we produce at Pets and Palettes, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you're happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

We offer unlimited edits to the photo and costume you originally ordered.

If you have placed an order recently and have changed your mind, you can cancel your order up until an order has gone for print. If an item has already been confirmed by the client for print, we are unable to cancel an order then.  

Please be aware that when we create your artwork, we use the photo you uploaded with your order. It's your responsibility to submit a high quality photo, however you can always get in touch with our live chaat team who can assist you.