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Returns and Exchanges Policy

 CUSTOM PORTRAIT RETURNS

Due to the customized nature of the products we produce at Pets and Palettes, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavour to make sure you're happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

We offer unlimited edits to the photo and costume you originally ordered.

If you have placed an order recently and have changed your mind, you can cancel your order up until an order has gone for print. If an item has already been confirmed by the client for print, we are unable to cancel an order then.  

Please be aware that when we create your artwork, we use the photo you uploaded with your order. It's your responsibility to submit a high quality photo, however you can always get in touch with our live chaat team who can assist you. 

Ah, the eternal question: Why?

Why do cats chase lasers? Why do dogs tilt their heads when you talk to them? And why, oh why, must pet portraits either look like a toddler's finger-painting or a failed attempt at abstract expressionism?

We pondered this conundrum for ages. We've seen the garish, neon-colored abominations that pass for pet portraits, and we've witnessed the attempts at hyper-realism that end up making Spike look like he's posing for a driver's license photo, (Spike would be my first pet growing up, sometimes I wonder how he's doing on the farm our parents sent him too a while back!). It's enough to make you question the very fabric of artistic integrity.

But fear not, for we have found the answer. Behold, our revolutionary line of pet portraits turned into icons. That's right, icons. Because why settle for a mundane portrait when you can immortalize your furry friend in the same style as your favorite icon growing up? (the naughties would be the correct answer, since you ask)

Introducing Pets & Palettes (waving jazz hands), where your pet's likeness is transformed into a sleek, modern icon that captures their essence with a delightful touch of sarcasm. Whether your fluffy companion is a regal feline or a goofy golden retriever, we'll turn them into a digital masterpiece (that you can print yourself, or have us print out on some beautiful Fine Art Posters) that will have everyone saying, "Why didn't I think of that?"

Gone are the days of awkwardly posed pet photos that gather dust on your mantelpiece. At Pets & Palettes, your pet becomes the icon they were always meant to be, ready to adorn your social media profiles, decorate your phone case, or even grace the walls of your home in a gallery-worthy display of pet-fection.

We call it Pets&Palettes, because let's face it, it shouldn't work, but it does. Brilliantly so.

We communicate with each and every customer on a personal basis, & make sure every artwork commissioned will be EXACTLY how you want it to be. No detail is left out.

Thank you for trusting us.